Refund policy

Return & Refund Policy – Skinism by Dr. Shanza**

At Skinism by Dr. Shanza, we are committed to providing **100% original, authentic, and imported skincare products** sourced from trusted international suppliers.

**About Product Variations**

### Returns

To maintain product authenticity and hygiene standards:

* Returns are **not accepted** due to personal preference, change of mind, texture differences, packaging variations, or personal claims regarding product authenticity.
* Returns are accepted **only if you receive a product different from the one you ordered.**

### Refunds

* Refunds are issued **only if a prepaid order is not delivered to the customer.**
* Once an order has been successfully delivered, refunds cannot be processed unless the wrong product was shipped.

### Our Promise

Your trust means everything to us. We proudly deal only in genuine imported skincare products and are always happy to assist customers with product verification, batch details, and authenticity-related concerns before purchase.

Thank you for choosing Skinism by Dr. Shanza. 💙